Our Return Policy
1. Original
To be eligible for a return or refund, products must be in their original condition, unused, and returned with all original packaging, tags, and included accessories. Items should be free from any signs of wear, damage, or alteration that were not present at the time of delivery.
We recommend carefully inspecting your order upon arrival and keeping all packaging materials until you are sure you are satisfied with your purchase. This helps ensure a smooth return process if needed.
Shrivex Global reserves the right to decline returns or issue partial refunds if the returned product does not meet these conditions.
2. No Damage
To be eligible for a return or refund, all products must be returned in the same condition as when they were delivered. Items should be free from any damage, scratches, or defects caused by use or mishandling.
Please inspect your order carefully upon receipt and notify us immediately if there are any issues. Keeping the original packaging can help protect the item and ensure it remains in acceptable condition for a return.
Shrivex Global reserves the right to reject returns or issue partial refunds for products that arrive damaged or show signs of use that were not present when delivered.
3. Unboxing Video
To process a return or refund, customers are required to record an unboxing video of the product upon delivery. This video should clearly show the package, its condition, and the item being removed from the packaging.
The unboxing video helps verify that the product arrived in its original condition and has not been used or damaged. Please ensure the video is clear, continuous, and captures all included items and accessories.
Shrivex Global reserves the right to reject return requests or delay refunds if a proper unboxing video is not provided, or if the video shows signs of mishandling, damage, or tampering with the product.
4. Refund Policy
We want you to be satisfied with your purchase.
Return Eligibility
You may request a return within 7 days of receiving your item if:
- The item is damaged or defective
- The wrong item was received
Non-Returnable Items
- Used or worn products
- Items without original packaging
- Final sale or clearance items
Refund Process
To initiate a return, contact us with:
- Order number
- Photos or videos of the issue
Once approved, we will provide instructions. Refunds are processed within 5–10 business days after inspection.
Late or Missing Refunds
If you haven’t received a refund, please check with your bank or payment provider.
Exchanges
We only replace items if they are defective or damaged.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the product is defective.
Important Note
As we work with international suppliers, returns may not always require sending the item back. In some cases, a partial or full refund may be issued instead.
Contact Us
Reach out via our website for any return or refund requests.
5. Shipping Cost
All cost of shipping charges for return or exchange must be responsible by the buyer at their own cost
At Shrivex Global, we aim to deliver your orders as efficiently as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on your location:
- India: 5–12 business days
- International: 7–20 business days
Please note that these are estimated delivery times and not guaranteed.
Shipping Partners
We work with third-party logistics providers and international suppliers to fulfill orders. As a result, items may be shipped separately.
Tracking Information
Once your order is shipped, you will receive a tracking number via email or SMS (if provided).
Delays
Delays may occur due to customs, weather conditions, or unforeseen logistics issues. Shrivex Global is not responsible for delays beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not liable for lost shipments due to incorrect addresses.
Contact
For shipping-related inquiries, please contact us through our website.